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We understand that client relationships are the most important part of developing and growing a business. Across the spectrum of roles at B38 Group, the client relationship remains fundamental to the business. We aim to instill a sense of personal responsibility at all levels to ensure our clients’ aspirations are met on time, within budget and beyond expectation.
The management team are committed to the continued investment into the business to ensure our teams are equipped to deal with all eventualities. From PPE and safety systems at work, advanced CAFM systems and mobile platform development, the investment is used to ensure growth and to minimise risk to ultimately provide our clients’ the utmost responsible and professional service in the market.
Strong communication and honesty is at the heart of our organisation. To foster and maintain this, we have a lean and agile reporting and decision making process. Our 24/7 helpdesk supports communication for the client and our coordinators are directly responsible for the smooth running of our client accounts. This process both improves performance and leads to greater communication and client relationship.