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What Is The Difference Between Soft Services and Hard Services?

Facilities management services are split into two different types of services hard facilities management and soft facilities management services. In this article, we explain the difference between hard facilities management and soft facilities management services.

Difference Between Hard and Soft Facilities Management?

Here at B38 Group, we offer a comprehensive range of facilities management services. Our facilities services can be refined further into ‘hard facilities management’ and ‘soft facilities management’ sectors. But what is the difference between soft services and hard facilities services?

The range of services encompassed within facilities management is extensive and can be refined in to hard and soft services. Most organisations have a requirement for both types of services, but what is the difference between soft services and hard services?

What are Hard Services in FM?

Hard facilities management services relate to any tangible maintenance aspect of business property fabric. These are services which are often required by law, to ensure the safeguarding of employees and customers alike. The hard facilities management services sector is fast growing, with corporations both large and small across various industries are turning to professional property maintenance companies like B38 Group to assist them in navigating the regulatory environment and ensure long-term business continuity. Some examples of the hard services that B38 Group offer include:

  • Lighting – We design, install and maintain lighting systems for commercial and industrial properties. We design our lighting packages to suit individual environments, considering the best use of space and energy efficiency. Your safety is paramount, therefore we ensure that your lighting system is working safely, effectively and engage in an ongoing maintenance programme to identify faults at an early stage. We also design and install emergency lighting systems for your peace of mind and to support regulatory requirements.
  • Gas, plumbing and heating – Our engineers work to ensure the smooth operation and energy efficiency of your gas, plumbing and heating systems. Prior to installation, we consider utilisation of the room to determine the most appropriate system for your needs. We engage in a planned, preventative maintenance (PPM) programme to improve the longevity of the equipment, and take corrective action where the equipment fails our checks.
  • Air conditioning systems – With air conditioning an integral part of the corporate environment, B38 Group are proud to offer a high-quality service from the fitting through to the repair of air conditioning systems. This ensures a comfortable working environment for your employees and clients, as well as the safe operation of temperature-sensitive rooms such as server enclosures. Our PPM programme enables faults to be identified at an early stage and our emergency repair protocol ensures that any problems are resolved in a timely manner.
  • Water treatment – We provide water treatment services across the UK to help your company to achieve property compliance. As part of a comprehensive package, we can regularly test your water storage tanks for signs of Legionnaire’s disease and take action.

What are Soft Services in FM?

Soft services, by contrast, relate to the non-technical fabric of the commercial property. Corporations are turning to facilities management companies to provide all aspects of corporate maintenance for the satisfaction of clients and employees alike. Some examples of soft services include:

  • Cleaning – B38 Group offers a complete range of commercial cleaning services, from high level windows to chandeliers. Our team carry out maintenance tasks at a convenient time to ensure minimal disruption for your business.
  • Security – From security systems to patrols, our soft services extend to the best possible deterrents and detection schemes. We invest extensively in ensuring that our software is up to date so that no matter the needs of our clients, we can offer a comprehensive system and solution for your peace of mind.
  • Waste management – B38 Group offers a waste management service, including transfer, disposal and recycling services. We work with disposal facilities across the UK, considering environmental issues as applicable.
  • Pest control – From rodents to insects, we have experience in dealing with a variety of pests which affect the operation of your business. With a rapid, humane solution, our planned and reactive control services assist the needs of your business.
The Difference between Hard and Soft Services

The ultimate difference between soft services management and hard services lies in building fabric. Hard services are typically thought to be more ‘traditional’ forms of property maintenance and facilities management, whilst soft services management have been developed out of changing corporate needs, for example more complex security systems required in an increasingly perilous society. Both hard and soft services are needed to ensure optimal business functioning and client and employee satisfaction.

B38 Group offers a comprehensive range of both hard and soft facilities management services to assist you in meeting regulatory requirements, and ensure that your corporate assets are maintained to a high quality. From planned preventative maintenance to emergency repair, and systems installation to commercial management, B38 Group will offer you a professional and high-quality service to streamline your business operations and save costs.

B38 Group are one of the fastest growing facilities management companies in the UK. Not only are we a facilities management company, but we are also a Chartered Building Company operating nationally providing construction works. If you are interested in our facilities services please contact us on 0800 0806 247 or fill in the form below.

Benefits of Hard Maintenance

Having effective and sustainable facility management solutions in place will bring your business many benefits.

Here are 5 benefits of hard maintenance:

  • Planned, preventative maintenance (PPM) prevents assets from breaking down by conducting regular maintenance
  • PPM maintenance means that long term repair costs are usually much lower
  • With planned, preventative maintenance safety is improved
  • Breakdown maintenance is a simple process
  • Predictive maintenance means there is less likelihood of failure and increased reliability

National Facilities Management Services 

B38 Group are one of the fastest growing facilities management companies in the UK. We are a leading provider of national facility management solutions to businesses, organisations and SMEs throughout the UK. Our hard and soft facilities management services support multi-sector clients.

We operate our national facilities management service across all of the following market sectors:

We have built a dedicated team of hardworking, experienced and skilled professionals who always deliver essential and sustainable facility management solutions to each and every one of our clients. Our team ensure that all of our clients’ sites are well managed, safe and secure. Here at B38 Group, our committed team and competence is what makes us one of the UK’s leading facilities management companies.

As a leading provider of national facilities management services, B38 Group have been awarded many facilities management accreditation including ISO Standards, CHAS and SafeContractor.

For information on facilities management outsourcing to B38 Group a leading facilities management company, please contact us on 0800 0806 247 or simply fill in the form below with your request.

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