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The B38 Group 24/7 facilities management Helpdesk deal with tens of thousands of calls each year. The efficient team act upon and resolve client issues, ensuring that communication between all parties is kept up to date.
Every month we deal with thousands of calls, emails and alerts via our client portal, raising on average over 1,000 work orders across our different service lines. We train our facilities management helpdesk coordinators in all areas of property maintenance and management to ensure that our clients receive the best possible advice and service.
Our managed helpdesk provide our contracted clients with this full service 24 hours a day, 7 days a week, with reports generated on a monthly basis to demonstrate to our clients the statistics on KPIs and SLAs that have been met.
An essential service for all facilities management contracts, implemented to ensure your facilities management company is there to support you with any property requirements that occur at any time of day and any market sector.
Our 24/7 helpdesk coordinators are there to alleviate the pressure from your business, once an issue is reported to a facilities management helpdesk coordinator, you can be assured that they will be making the necessary arrangements to rectify the logged issue. Our helpdesk coordinators will keep you updated to the process and inform you of when work will commence, engineers attend on site or reactive maintenance repairs undertaken.
By utilising a state of the art CAFM system, B38 Group helpdesk coordinators and clients are able to track works process, quickly assign engineers to attend site and provide any relevant reports.